Our Strengths

The Fairview is the only family-owned, family-run hotel in the 4&5 star hotel category in Nairobi. Other hotel companies in Nairobi are part of groups with hundreds of hotels - our hotel group has only one full-service hotel and all our energies are focused on perfecting your experience here. Our dedication and focus has allowed us to have a tremendous impact on our customers. Here is some recent feedback we received:

• "With my company, I am able to travel around the world. The Fairview is my favorite place to stay . . ."
  
• "I've stayed in many hotels in Europe and the USA, but few can match the beauty of the Fairview and the quality of its staff. If I am ever in Nairobi, this will be my first choice of hotel."
  
• "I don't normally fill these forms in, but the experience of staying here has been magical. Thank you. The standard of the facilities and the kindness of the staff far outway any Hilton we have ever stayed at."
  
• "In these days of Hotel Chains, it is so refreshing to come to the Fairview. Long may you continue to do this."

How has the Fairview been able to have such a positive impact on its guests? Here are a few of our secrets . . .

1. The Fairview is set within 5 acres of beautiful gardens. When you compare the ratio of gardens to the number of hotel rooms, no hotel in Nairobi comes close to the Fairview. This means you will feel less crowded and in a true oasis. Our aim is to make you feel at home as opposed to in a hotel.
   
2. We focus almost exclusively on the business traveler- this means that we know who our customers are and we understand their needs.
   
3. The Directors cannot possibly check-in and serve each guest so what we do is personally interview each person we seek to hire to ensure our standards are upheld by our staff. Thereafter, we work hard to ensure the employee is effectively trained and motivated in his/her position.
   
4. We really do listen to our guests. Each guest questionnaire will be read and personally replied to by one of the Directors. Many of your suggestions have been acted upon (and remember, we don't have to wait for head office approval- we can make changes immediately)!
   
5. Successful hotels need to differentiate their products and differentiate we have. Over the years, we have evolved our product offering and now have rooms in the "economy", "business" and "first class" categories. We also have several conference rooms and 15 apartments.
   
6. The Fairview has recently invested tremendous time and capital in our security. Please contact us for a detailed write up of our security infrastructure. With five acres to control, the hotel management is doing everything possible to ensure that security continues to be one of the hotel's competitive advantages.
   
7. While maintaining the country hotel feel, the hotel has always been a pioneer when it comes to offering the latest technology to our guests. We have installed a wi-fi network, all our conference rooms have both wi-fi and wired high speed access and several hotel rooms also have wired high-speed access in addition to wi-fi. Moreover, as connectivity is so important, we have connected to a fibre optic ring for "the last mile."  Our internet speeds are 3MB - higher, we believe than any hotel in Nairobi.  All rooms have electronic safes as well as electronic (card-based) door locks. 
   
   We have also installed a wireless voice network allowing our key Managers to be reachable via an extention at all times- this allows a conference delegate, for example, to pick up the phone in the conference room and dial an extention  to speak directly to the Conferencing Coordinator.  If the Conferencing Coordinator is away from her/his desk, then no problem as the phone call will reach his/her wireless handset!
   
8. We also heavily rely on technology to help us manage all the departments in the hotel. We have at least 15 software systems that help us ensure we are the best-managed hotel in this region.
   
9. Excellent Contingency Infrastructure - Given the present water and power problems facing Kenya, the Fairview was sensible to invest in a borehole as well as a 94,000-gallon water storage tank. Additionally, the Fairview has two 300 KVA generators to support all electrical requirements.
   
10. Continuous Upgrading of Rooms - The hotel management team is always working on another upgrading project. In the last 5 years, all the hotel rooms have been renovated.
11. We are passionate about the following: cleanliness and ensuring that everything is in working order.

We look forward to accommodating you!