When you compare the ratio of gardens to the number of hotel rooms, no hotel in Nairobi comes close to the Fairview. This means you will feel less crowded and in a true oasis. Our aim is to make you feel at home as opposed to in a hotel.

This means that we know who our customers are and we understand their needs.

The Directors cannot possibly check-in and serve each guest so what we do is personally interview each person we seek to hire to ensure our standards are upheld by our staff. Thereafter, we work hard to ensure the employee is effectively trained and motivated in his/her position.

Each guest questionnaire will be read and personally replied to by one of the Directors. Many of your suggestions have been acted upon (and remember, we don’t have to wait for head office approval- we can make changes immediately)!

Over the years, we have evolved our product offering and now have rooms in the “economy”, “business” and “first class” categories. We also have several conference rooms and 13 apartments.

Please contact us for a detailed write up of our security infrastructure. With five acres to control, the hotel management is doing everything possible to ensure that security continues to be one of the hotel’s competitive advantages.

While maintaining the country hotel feel, we have installed a wi-fi network, all our conference rooms have both wi-fi and wired high speed access and several hotel rooms also have wired high-speed access in addition to wi-fi. Moreover, as connectivity is so important, we have connected to a fibre optic ring for “the last mile.” Our internet speeds are close to 10MB – higher, we believe than any hotel in Nairobi. All rooms have electronic safes as well as electronic (card-based) door locks. We have also installed a wireless voice network allowing our key Managers to be reachable via an extention at all times- this allows a conference delegate, for example, to pick up the phone in the conference room and dial an extention to speak directly to the Conferencing Coordinator. If the Conferencing Coordinator is away from her/his desk, then no problem as the phone call will reach his/her wireless handset! We also heavily rely on technology to help us manage all the departments in the hotel. We have at least 15 software systems that help us ensure we are the best-managed hotel in this region.

Given the present water and power problems facing Kenya, the Fairview invested in a borehole as well as a 94,000-gallon water storage tank. Moreover, rain water harvesting is fully embraced. Additionally, the Fairview has two 300 KVA generators to support all electrical requirements.

The hotel management team is always working on another upgrading project. In the last 5 years, all the hotel rooms have been renovated.

We are passionate about cleanliness and ensuring that everything is in working order.

In today’s world, the price one pays for an airline seat or hotel room is often dramatically different to the price paid by the person sitting next to you/sleeping in the neighbouring room.  Often, this can confuse a customer – same type of room/seat, same date; why double the price?
Our pricing strategy is very different to other hotels in Nairobi.  Once a year, we compare our rates with the “special corporate” rates of our competitors.  We then try to price our “products” (hotel rooms, conference rooms, apartments, etc) at a 10% discount to the “special corporate” rates of our competitors.  We then set this rate and offer it to everyone – both to the person “walking in” without a reservation and to our top corporate client that gives us close to 2000 room nights per year. We recognize we could make more money varying our rates based on supply/demand at a particular time.  However, we would prefer that our guests know with certainty that they are paying exactly the same rate as everyone else, irrespective of “volume of business”, resident/non resident status, NGO or Non- NGO.
This principle allows the Fairview Management Team to focus its energies on improving the Hotel and its services, as opposed to negotiating rates.  It also allows our customers to focus on their daily activities without wasting time negotiating with us.  This “pricing strategy” has worked for us since 1946!
So if you have read this far, you will be correct in concluding that the “standard” rates you see here on the site are indeed “special rates” and that no one pays less than the rates published on our site.

Our hotel is more like a home – it is certainly not one of a few thousand hotels that are all designed in the same fashion. Another advantage of this is that we can make decisions quickly- no head office approval needed. As a result, what many international chains achieve in a few years, we can achieve in as many months!